How to Add a Device to Your Alocity Control Center Platform
To add a device to your Alocity Control Center Platform, follow the process below to ensure the request is completed successfully. Please note that you need to add your device before installation, setup and configuration, otherwise you will be not be able to manage it.
Steps to Add a Device:
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Create a Support Ticket: Submit a ticket through the Alocity support portal or email support.
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Provide the Required Information: Ensure your ticket includes the following details:
- Invoice number
- Device serial numbers
- Account name
- Account owner’s full name
- Account owner’s email address
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Processing Time: Please allow 1 to 2 business days for your request to be processed.
Important Notice:
The self-service option for adding devices in the platform is temporarily unavailable due to updates to the licensing system. We are actively working to restore this functionality as soon as possible. In the meantime, all devices must be registered via a support ticket. We apologize for the inconvenience and appreciate your patience.
Need Immediate Assistance?
For urgent requests, please contact our support team directly via the te