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title: FAQ'S | Alocity Help Center (Knowledge Base)
description: Frequently Asked Questions
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1. [Alocity Help Center (Knowledge Base)](https://help.alocity.com/knowledge)
2. [FAQ'S](https://help.alocity.com/knowledge/faqs)

# FAQ'S

 Frequently Asked Questions

## Frequently Asked Questions (FAQ'S)

- [Limited Warranty](https://help.alocity.com/knowledge/limited-warranty)
- [Alocity F3D100 LED Color Descriptions](https://help.alocity.com/knowledge/alocity-f3d100-led-color-descriptions)
- [How to perform a selfie enrolment in alocity](https://help.alocity.com/knowledge/how-to-perform-a-selfie-enrolment-in-alocity)
- [Platform Access Profiles](https://help.alocity.com/knowledge/platform-access-profiles)
- [How can I stream video from the device (RTSP)?](https://help.alocity.com/knowledge/how-can-i-stream-video-from-the-device)
- [Setting Up Geolocation for Enhanced Mobile Credential Access](https://help.alocity.com/knowledge/setting-up-geolocation-for-enhanced-mobile-credential-access)
- [How to Call a User from the Directory from the intercom](https://help.alocity.com/knowledge/how-to-place-a-call-to-a-resident-using-the-alocity-touchscreen-intercom)
- [How to Switch Between Accounts in Alocity Portal](https://help.alocity.com/knowledge/how-to-switch-between-accounts-in-alocity-portal)

See less ▼

## Common Problems Troubleshooting

- [How do I set my alocity system to capture the video access log?](https://help.alocity.com/knowledge/setting-up-system-to-create-videologs)
- [How to perform a device resync?](https://help.alocity.com/knowledge/how-to-perform-a-device-resync)
- [Password Recovery Instructions for Alocity System](https://help.alocity.com/knowledge/password-recovery)
- [Video Not Displaying](https://help.alocity.com/knowledge/video-not-displaying)

- [Quick Start Guides](https://help.alocity.com/knowledge/quick-start-guides)
- [Alocity Control Center Guide](https://help.alocity.com/knowledge/alocity-control-center-guide#main-content)
  
  
  
  
  
    - [Software and Account General Setup](https://help.alocity.com/knowledge/alocity-control-center-guide#software-and-account-general-setup)
    - [Video Security Management](https://help.alocity.com/knowledge/alocity-control-center-guide#video-security-management)
    - [User and Group Management](https://help.alocity.com/knowledge/alocity-control-center-guide#user-and-group-management)
    - [Access Control Management](https://help.alocity.com/knowledge/alocity-control-center-guide#access-control-management)
    - [Intercom Management](https://help.alocity.com/knowledge/alocity-control-center-guide#intercom-management)
- [Alocity 1id Mobile App Guide](https://help.alocity.com/knowledge/alocity-1id-mobile-app-guide#main-content)
  
  
  
  
  
    - [Resident & tenant guide](https://help.alocity.com/knowledge/alocity-1id-mobile-app-guide#resident-tenant-guide)
    - [Mobile Credential Users and Super Admins Guide](https://help.alocity.com/knowledge/alocity-1id-mobile-app-guide#mobile-credential-users-and-super-admins-guide)
- [AiVR Installation, Setup And Configuration Guide](https://help.alocity.com/knowledge/aivr-installation-setup-and-configuration-guide#main-content)
  
  
  
  
  
    - [First Steps](https://help.alocity.com/knowledge/aivr-installation-setup-and-configuration-guide#first-steps)
    - [Setup and configuration](https://help.alocity.com/knowledge/aivr-installation-setup-and-configuration-guide#setup-and-configuration)
- [F3D100 Installation, Setup And Configuration Guide](https://help.alocity.com/knowledge/f3d100-installation-setup-and-configuration-guide#main-content)
  
  
  
  
  
    - [First Steps](https://help.alocity.com/knowledge/f3d100-installation-setup-and-configuration-guide#first-steps)
    - [F3D100 Installation and Wiring](https://help.alocity.com/knowledge/f3d100-installation-setup-and-configuration-guide#f3d100-installation-and-wiring)
    - [I/O Controller Installation (F3D100)](https://help.alocity.com/knowledge/f3d100-installation-setup-and-configuration-guide#i-o-controller-installation-f3d100)
    - [Connecting the F3D100 to 3rd Party readers and controllers](https://help.alocity.com/knowledge/f3d100-installation-setup-and-configuration-guide#connecting-the-f3d100-to-3rd-party-readers-and-controllers)
- [AI-1000 Installation, Setup And Configuration](https://help.alocity.com/knowledge/ai-1000-installation-setup-and-configuration#main-content)
  
  
  
  
  
    - [First Steps](https://help.alocity.com/knowledge/ai-1000-installation-setup-and-configuration#first-steps)
    - [AI-1000 Installation and Wiring](https://help.alocity.com/knowledge/ai-1000-installation-setup-and-configuration#ai-1000-installation-and-wiring)
    - [I/O Controller Installation](https://help.alocity.com/knowledge/ai-1000-installation-setup-and-configuration#i-o-controller-installation)
- [Mercury Intelligent Controller Installation, Setup And Configuration Guide](https://help.alocity.com/knowledge/mercury-intelligent-controller-installation-setup-and-configuration-guide#main-content)
  
  
  
  
  
    - [First Steps](https://help.alocity.com/knowledge/mercury-intelligent-controller-installation-setup-and-configuration-guide#first-steps)
- [FAQ'S](https://help.alocity.com/knowledge/faqs#main-content)
  
  
  
  
  
    - [Frequently Asked Questions (FAQ'S)](https://help.alocity.com/knowledge/faqs#frequently-asked-questions-faqs)
    - [Common Problems Troubleshooting](https://help.alocity.com/knowledge/faqs#common-problems-troubleshooting)
- [Release Notes And Versions History](https://help.alocity.com/knowledge/release-notes-and-versions-history)

# Alocity

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