--- title: How to setup a mobile credential in alocity description: "Instructions for an end user for: How to setup a mobile credential in alocity?" --- [Skip to content](https://help.alocity.com/knowledge/how-to-setup-a-mobile-credential-in-alocity#main-content) English Show submenu for translations [SUBMIT A TICKET HERE](https://help.alocity.com/knowledge/kb-tickets/new?hsLang=en) ![NEW_LOGO.png\]](https://help.alocity.com/hs-fs/hubfs/NEW_LOGO.png?height=40&name=NEW_LOGO.png) Open main navigation Close main navigation - English Show submenu for translations - [SUBMIT A TICKET HERE](https://help.alocity.com/knowledge/kb-tickets/new) - Go to alocity.com Go to alocity.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Alocity Help Center (Knowledge Base)](https://help.alocity.com/knowledge?hsLang=en) 2. [Alocity 1id Mobile App Guide](https://help.alocity.com/knowledge/alocity-1id-mobile-app-guide?hsLang=en) 3. [Mobile Credential Users and Super Admins Guide](https://help.alocity.com/knowledge/alocity-1id-mobile-app-guide?hsLang=en#mobile-credential-users-and-super-admins-guide) # How to setup a mobile credential in alocity ## Instructions for an end user for "How to setup a mobile credential in alocity" 1. You will get 2 emails. Open the first welcome email with an invitation to join your organizations system, this will include a button to set up your password to login to the app:![](https://help.alocity.com/hs-fs/hubfs/Screenshot_20240308-162323-png.png?width=215&height=478&name=Screenshot_20240308-162323-png.png)   Make sure your password meets the requirements described in the setup page and click on continue:  ![](https://help.alocity.com/hs-fs/hubfs/Screenshot_20240308-164417-png.png?width=215&height=478&name=Screenshot_20240308-164417-png.png) IMPORTANT NOTE: For security reasons, the link to set up your password will expire in 10 minutes, you can create a new one by reseting your password by following the instructions on [this article](https://19568248.hs-sites.com/knowledge/password-recovery?hsLang=en).  2. The system will then take you to the login page, as you are not going to login to the web portal you can close the window and continue to step 3. 3. After setting up your password, open the second email inviting you to enroll in your mobile credential, click on the icon of the store corresponding to your phone.![](https://help.alocity.com/hs-fs/hubfs/image-png-Jan-18-2024-05-01-47-7336-PM.png?width=215&height=382&name=image-png-Jan-18-2024-05-01-47-7336-PM.png) 4. The link will take you the official store, just click to download and install the app on your phone: ![](https://help.alocity.com/hs-fs/hubfs/image-png-Jan-18-2024-05-25-19-7017-PM.png?width=400&height=438&name=image-png-Jan-18-2024-05-25-19-7017-PM.png)   5. Once the download is finished, open the app, and assign the necessary permissions when prompted: location, Bluetooth and Relative position (only android will prompt this last one).![](https://help.alocity.com/hs-fs/hubfs/image-png-Jan-18-2024-05-06-04-6933-PM.png?width=688&height=464&name=image-png-Jan-18-2024-05-06-04-6933-PM.png)   6. Sign in by using the credentials you already set when joining the organization, if you have problems with them, please contact your company’s administrator or internal help desk support. ("Keep me signed" in activation is recommended for a faster user experience).![](https://help.alocity.com/hs-fs/hubfs/image-png-Jan-18-2024-05-06-42-7753-PM.png?width=215&height=478&name=image-png-Jan-18-2024-05-06-42-7753-PM.png) 7. Once logged in, you will get access to the following menus:   1. 1. Doors will allow you to remotely manage all doors assigned to your facilities (site):![](https://lh7-us.googleusercontent.com/ldBJp2z9lotL-RKqiZzPJDB96BgggIaRBlxluL7JOLb8eLaQcJBqvDXve8qot2re-ErHiGwtWJkxX4yeT7kdB-cWNCczdEzOqgOQiWD-IrdJx1Rg4Iebr5UVEJKcjWESKqZQgGHR7qsgJKEJN_l7mw) 2. Profile will allow you to consult your own information and log out from the system ![](https://lh7-us.googleusercontent.com/qK4LfvZ8ly-OKEWrQNEKexM0R_fvSQIjIBHroTclVGwL1MlqZL9G6O_hkKAGmRIu2PAWfDIUZPxWDIA80ckwLl5CDv9WLa3Cvms_10MuLvRFm4QFN3X8OZmIepiSgpmzjYk8B812Pr48rkE2AG57EA) - If you experience any error during this process, please contact your company’s administrator or internal help desk support.  - [Quick Start Guides](https://help.alocity.com/knowledge/quick-start-guides?hsLang=en) - [Alocity Control Center Guide](https://help.alocity.com/knowledge/alocity-control-center-guide?hsLang=en#main-content) - [Software and Account General Setup](https://help.alocity.com/knowledge/alocity-control-center-guide?hsLang=en#software-and-account-general-setup) - [Video Security Management](https://help.alocity.com/knowledge/alocity-control-center-guide?hsLang=en#video-security-management) - [User and Group Management](https://help.alocity.com/knowledge/alocity-control-center-guide?hsLang=en#user-and-group-management) - [Access Control Management](https://help.alocity.com/knowledge/alocity-control-center-guide?hsLang=en#access-control-management) - [Intercom Management](https://help.alocity.com/knowledge/alocity-control-center-guide?hsLang=en#intercom-management) - [Alocity 1id Mobile App Guide](https://help.alocity.com/knowledge/alocity-1id-mobile-app-guide?hsLang=en#main-content) - [Resident & tenant guide](https://help.alocity.com/knowledge/alocity-1id-mobile-app-guide?hsLang=en#resident-tenant-guide) - [Mobile Credential Users and Super Admins Guide](https://help.alocity.com/knowledge/alocity-1id-mobile-app-guide?hsLang=en#mobile-credential-users-and-super-admins-guide) - [AiVR Installation, Setup And Configuration Guide](https://help.alocity.com/knowledge/aivr-installation-setup-and-configuration-guide?hsLang=en#main-content) - [First Steps](https://help.alocity.com/knowledge/aivr-installation-setup-and-configuration-guide?hsLang=en#first-steps) - [Setup and configuration](https://help.alocity.com/knowledge/aivr-installation-setup-and-configuration-guide?hsLang=en#setup-and-configuration) - [F3D100 Installation, Setup And Configuration Guide](https://help.alocity.com/knowledge/f3d100-installation-setup-and-configuration-guide?hsLang=en#main-content) - [First Steps](https://help.alocity.com/knowledge/f3d100-installation-setup-and-configuration-guide?hsLang=en#first-steps) - [F3D100 Installation and Wiring](https://help.alocity.com/knowledge/f3d100-installation-setup-and-configuration-guide?hsLang=en#f3d100-installation-and-wiring) - [I/O Controller Installation (F3D100)](https://help.alocity.com/knowledge/f3d100-installation-setup-and-configuration-guide?hsLang=en#i-o-controller-installation-f3d100) - [Connecting the F3D100 to 3rd Party readers and controllers](https://help.alocity.com/knowledge/f3d100-installation-setup-and-configuration-guide?hsLang=en#connecting-the-f3d100-to-3rd-party-readers-and-controllers) - [AI-1000 Installation, Setup And Configuration](https://help.alocity.com/knowledge/ai-1000-installation-setup-and-configuration?hsLang=en#main-content) - [First Steps](https://help.alocity.com/knowledge/ai-1000-installation-setup-and-configuration?hsLang=en#first-steps) - [AI-1000 Installation and Wiring](https://help.alocity.com/knowledge/ai-1000-installation-setup-and-configuration?hsLang=en#ai-1000-installation-and-wiring) - [I/O Controller Installation](https://help.alocity.com/knowledge/ai-1000-installation-setup-and-configuration?hsLang=en#i-o-controller-installation) - [Mercury Intelligent Controller Installation, Setup And Configuration Guide](https://help.alocity.com/knowledge/mercury-intelligent-controller-installation-setup-and-configuration-guide?hsLang=en#main-content) - [First Steps](https://help.alocity.com/knowledge/mercury-intelligent-controller-installation-setup-and-configuration-guide?hsLang=en#first-steps) - [FAQ'S](https://help.alocity.com/knowledge/faqs?hsLang=en#main-content) - [Frequently Asked Questions (FAQ'S)](https://help.alocity.com/knowledge/faqs?hsLang=en#frequently-asked-questions-faqs) - [Common Problems Troubleshooting](https://help.alocity.com/knowledge/faqs?hsLang=en#common-problems-troubleshooting) - [Release Notes And Versions History](https://help.alocity.com/knowledge/release-notes-and-versions-history?hsLang=en) # Alocity alocity.com Help Center Copyright © 2026, Alocity