--- title: Making Changes with Aimee description: aimee,changes,confirmation card,schedules,holidays,users,door settings --- [Skip to content](https://help.alocity.com/knowledge/making-changes-with-aimee#main-content) English Show submenu for translations [SUBMIT A TICKET HERE](https://help.alocity.com/knowledge/kb-tickets/new?hsLang=en) [![Alocity](https://help.alocity.com/hs-fs/hubfs/alocity-logo%20Full.png?width=181&height=48&name=alocity-logo%20Full.png)](https://www.alocity.com/) Open main navigation Close main navigation - English Show submenu for translations - [SUBMIT A TICKET HERE](https://help.alocity.com/knowledge/kb-tickets/new) - [Contact Support Now](mailto:support@alocity.com) [Contact Support Now](mailto:support@alocity.com) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Alocity Help Center (Knowledge Base)](https://help.alocity.com/knowledge?hsLang=en) 2. [Alocity Control Center Guide](https://help.alocity.com/knowledge/alocity-control-center-guide?hsLang=en) 3. [Aimee](https://help.alocity.com/knowledge/alocity-control-center-guide?hsLang=en#aimee) # Making Changes with Aimee ## How to Request Changes, Read Confirmation Cards and Avoid Partly Finished Changes Aimee can change your system for you: door settings, schedules, holidays and users. Every change goes through a confirmation card first, so nothing happens until you approve it. This article explains how to request changes and read the cards safely. --- ### 1. How Confirmation Cards Work 1. Ask for the change in plain language. 2. Aimee shows a YELLOW confirmation card naming the action (for example, **Update Schedule**) and the values she'll set. 3. Click **Yes** to apply it, or **No, cancel** to stop. A cancelled card is marked **Stopped** and nothing changes. --- ### 2. Read the Card Before You Click Yes - **Cards show the new values only.** They don't show what's set today. If you're not sure, ask first: "What's the current release time on \[door\]?" - **Check every field**, especially names, days, times and sites. - **Yes is always highlighted,** even for permanent actions like deleting a schedule. Read the card before you click. - **Offline hardware.** If the door's panel is offline, a change can't reach it until the panel is back online. Ask "Is \[door\]'s panel online?" first. > **IMPORTANT:** Deletes are permanent and can't be undone. Read the card carefully. #### Aimee checks your request first If a request is vague or doesn't match what's set today, Aimee asks before doing anything. In testing, "change all door unlock times from 5-6 seconds" got a question asking for a single value, a note that the current setting was actually 15 seconds (not 5), and a warning that the panel was offline. Nothing was changed. > *"What's the current unlock time on \[door\]? Is its panel online?"* --- ### 3. Requests with Several Steps When a request has several parts, Aimee does them as a chain of cards, one at a time. For example, "Create a schedule for \[door\], assigned to \[person\]" becomes: 1. Create the schedule (name, site, days and times). 2. Add the door. 3. Add the person or group. The first card only shows the first step. If you stop partway, you're left with a partly built item, such as a schedule with no doors or a user with no card. To see the whole plan first, ask: > *"Walk me through every confirmation I'll see for this before we start."* > **Tip:** After you cancel a card, tell Aimee: "I cancelled that change." She may otherwise still treat it as waiting for confirmation. --- ### 4. Example Requests | Change | Prompt | Check on the card | | --- | --- | --- | | Door unlock time | Change the door open (unlock) time on \[door\] to \[n\] seconds. | The new lock release time. The current value isn't shown. | | Edit a schedule | Change \[schedule\] so it only allows access \[days\] \[start\] to \[end\], and excludes holidays. | Days, times and "Active on holidays". | | Create a schedule | Create a new schedule called \[name\]: \[days\] \[start\] to \[end\], \[active on holidays or not\], for \[door\], assigned to \[user or group\]. | Name, site, days and times. The door and people come on later cards. | | Add a holiday | Add \[holiday\], \[date with year\], as a holiday for \[site\]. | The card shows the name and date without the year or site, so include both in your prompt. | | Create a user | Create a user \[name\], \[email\], at \[site\], give them card \[facility code-number\], and add them to \[schedule\]. | Name, email and site. The card and schedule come on later cards. | | Delete a schedule | Delete the \[schedule\] schedule. | It's permanent. | > **Tip:** Overnight schedules: a schedule from 9 PM to 5 AM, Monday to Friday, doesn't cover Monday 12–5 AM, because Sunday night isn't included. Aimee may point this out; check before you confirm. --- ### 5. Bulk Changes Aimee can change hundreds of records from one request, such as cards for a list of users, PINs for a whole group, or users imported from an Excel or CSV file. A batch gets one confirmation card and runs in the background. See [Bulk Importing Users and Doors with Aimee](https://help.alocity.com/knowledge/bulk-importing-with-aimee?hsLang=en). --- ### 6. Things to Know - **Unlocking a door** uses the door's lock release time. You can't unlock for a custom number of seconds; Aimee will offer to change the release time instead. To hold a door open, say so: "Keep the Lobby Door open until I lock it." - **Rebooting a panel** disconnects every door on it for about 30–90 seconds. - **PINs** are generated for each user and emailed. You can't choose the number, and PIN values are never shown. - **Deletes** can't be undone. Name exactly what to delete; Aimee asks you to clarify vague requests like "delete the old users". - **Elevator floors** are granted through schedules, not directly to groups. **Visitors** use visitor schedules, not user groups. - **Lockdown** applies to the whole account, not one site. Aimee explains this before acting. - **Your role** limits what Aimee can change. **Aimee articles:** [What Is Aimee?](https://help.alocity.com/knowledge/what-is-aimee?hsLang=en) · [What Aimee Can Do](https://help.alocity.com/knowledge/what-aimee-can-do?hsLang=en) · [Asking Aimee Questions](https://help.alocity.com/knowledge/asking-aimee-questions?hsLang=en) · [Investigating Incidents with Aimee](https://help.alocity.com/knowledge/investigating-with-aimee?hsLang=en) · [Making Changes with Aimee](https://help.alocity.com/knowledge/making-changes-with-aimee) · [Bulk Importing Users and Doors with Aimee](https://help.alocity.com/knowledge/bulk-importing-with-aimee?hsLang=en) · [Aimee Prompt Library](https://help.alocity.com/knowledge/aimee-prompt-library?hsLang=en) For questions or assistance, please contact your account manager or email [support@alocity.com](mailto:support@alocity.com). - [Quick Start Guides](https://help.alocity.com/knowledge/quick-start-guides?hsLang=en) - [Alocity Control Center Guide](https://help.alocity.com/knowledge/alocity-control-center-guide?hsLang=en#main-content) - 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