Frequently Asked Questions (FAQ'S)
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      Setting Up Geolocation for Enhanced Mobile Credential Access

      How to Set Up Geolocation for Improved Door Access Control

      With the latest platform update, mobile credential users can experience smoother and more reliable access control, thanks to an enhancement that adds geolocation on top of the existing Bluetooth proximity search. This feature now leverages both Bluetooth and geolocation to show all doors a user has access to within the vicinity of the facility, visible in the Nearby Doors or Home menu on the Alocity 1iD app. To ensure this feature works correctly, follow the instructions below.

      Admin Instructions:

      1. Log in to the Alocity Platform as an Admin with Full Access permissions.
      2. Navigate to Settings in the platform menu.
      3. Select Sites from the Settings menu.
      4. Open the specific site where geolocation will be enabled.
      5. Input the site’s full address into the address field.
      6. Click Update to save the changes.

      Mobile Credential User Instructions:

      1. Enable Location Permissions on the mobile device for the Alocity 1iD app.
        • Ensure location permissions are set to "While Using the App" or "Always" (depending on your device’s settings).
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      2. When near the facility, open the Alocity 1iD app. The app will use both Bluetooth and geolocation to display accessible doors in the Nearby Doors or Home menu.                                                                                   I-6-pngA-7-png

      This setup allows the Alocity 1iD app to compare the coordinates of the mobile device with the facility’s location, enhancing door access reliability with geolocation and Bluetooth.