How to Add a Device to Your Alocity Control Center Platform
To add a device to your Alocity Control Center Platform, follow the process below to ensure your request is completed successfully.
Important: Devices must be registered before installation, setup, or configuration. Unregistered devices cannot be managed within the platform.
Steps to Add a Device:
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Create a Support Ticket
Submit a ticket through the Alocity Support Portal or email support@alocity.com. -
Provide the Required Information
Make sure your ticket includes the following:-
Invoice number
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Device serial number(s)
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Account name
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Account owner’s full name
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Account owner’s email address
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Processing Time
Device registration typically takes 1 to 2 business days. Once completed, the device will appear under your account in the Alocity Control Center.
Important Notice
The self-service option to add devices via the platform is temporarily disabled due to an update in the licensing system. All devices must be registered via support ticket until further notice. We appreciate your understanding as we work to restore this feature.
Need Immediate Assistance?
If your request is urgent, please call the Alocity Support Line at (954) 893-2693 for priority handling.