Software and Account General Setup
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      1. Alocity Help Center (Knowledge Base)
      2. Alocity Control Center Guide
      3. Software and Account General Setup

      Admin User Management

      Create, edit and control administrator access in the Alocity Control Center

      The Admin Users section within the Alocity Control Center allows you to manage who has administrative control over your organization’s platform. This guide explains how to access this module, create new admin accounts, and manage their permissions.

      Accessing the Admin Users Section

      To open the Admin Users section:

      1. Log in to the Alocity Control Center.

      2. From the main dashboard, click the gear icon in the upper-right corner to access Settings.

      3. Inside Settings, click the Admin Users option.

      This will bring up a list of all existing admin accounts along with their details (name, email, role, status, etc.).

      Creating a New Admin User

      1. From the Admin Users page, click the Add button at the top-right corner.

      2. Fill out the form with the following required details:

        • First Name & Last Name

        • Email

        • Phone Number (including country code)

        • Assigned Role (e.g. Full Access, Manager, Custom Role)

        • Site(s) this admin should have access to

      3. Click Create to finish.

      The new user will receive an invite to activate their admin account.

      Managing Admin Accounts

      You can use the search bar or advanced filter to locate a specific admin user. Once found, click the three-dot menu next to their entry to:

      • Delete the account (Permanently erase)

      • Suspend the admin (Temporary deletion of permissions to the account)

      Important Notes:

      • Admins can only see and manage the sites they’re assigned to.

      • The system logs the creation and updates of admin accounts for audit purposes.

      • The phone number provided should be a mobile phone (Recommended). It will be used for account recovery via SMS.

      • The email must be valid and accessible, as the password setup and recovery links are sent via email.

      • Emails and phone numbers must be unique and consistently paired. A user cannot use a phone number already associated with another email, and vice versa.

      • For shared or generic admin accounts (e.g. using a corporate email), ensure both the email and phone number used belong together and are not individually reused elsewhere. Inconsistencies (like using a personal phone with a corporate email) will be rejected by the identity system.

      This module ensures that administrative access is controlled, auditable, and easily manageable across all organizational levels.

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