Adding a Controller

To add a Mercury Controller to your Alocity Control Center Platform, follow the process below to ensure your request is completed successfully.

Important: Controllers must be registered before installation, setup, or configuration. Unregistered devices cannot be managed within the platform.

Steps to Add a Device:

1. Create a Support Ticket
   a. Submit a ticket at https://help.alocity.com/knowledge and press "Submit Ticket Here"

   b. Email support@alocity.com.

2. Provide the Required Information
   Make sure your ticket includes the following:

• • Invoice Number
  • Controller serial number(s)
  • Controller Mac Address(s)
  • Account owner’s full name
  • Account owner’s email address

        3. Processing Time
             Device registration typically takes 1 to 2 business days. Once completed, the device will                   appear under your account in the Alocity Control Center.

Important Notice

The self-service option to add devices via the platform is temporarily disabled due to an update in the licensing system. All devices must be registered via support ticket until further notice. We appreciate your understanding as we work to restore this feature.

Need Immediate Assistance?

If your request is urgent, please call the Alocity Support Line at (954) 893-2693 for priority handling.